Refund Policy

Thank you for shopping with Prize Pony Outfitters. We appreciate your trust in our products and services. Please take a moment to read our refund policy carefully before making a purchase.

1. All Sales Are Final: At Prize Pony Outfitters, we take pride in providing high-quality products and exceptional customer service. Once a purchase is made, it is considered final, and we do not offer refunds or exchanges unless otherwise stated in a separate policy for specific products or circumstances.

2. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, we want to make this right. Please contact our customer support team within 30 days of receiving your order. We will work diligently to resolve the issue by offering a replacement or a store credit, as appropriate.

3. Order Cancellation: We understand that situations may arise where you need to cancel your order. Please note that we can only process cancellations if your order has not yet been fulfilled. Once an order has been fulfilled, it cannot be canceled, and our standard no refund policy applies.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a replacement for a defective or damaged item as per our policy, the cost of shipping will not be included.

5. Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at prizeponystore@gmail.com

By making a purchase on our website, you acknowledge and agree to abide by this no refund policy. We appreciate your understanding and thank you for choosing Prize Pony Outfitters for your shopping needs.

Prize Pony Outfitters 

prizeponystore@gmail.com

5665 W. Wilshire Blvd #1518
Los Angeles, CA 90036

January 18th, 2024